Shipping & Returns Policy

Shipping & Delivery

As most of our pieces our customised, we produce your pieces only upon receiving your order (especially for you).
Once printed and dispatched, they make their way to you via our shipping partners.
Due to the personalised nature of our products, we don’t typically accept returns.
Orders typically take 3-4 working days to be processed and dispatched (unless otherwise mentioned in the product description section). Once dispatched, delivery takes 2-7 working days, depending on the delivery pin code. If the order includes more than one item, the dispatch time will be determined by the item that takes longest to be dispatched.
Working days exclude Saturday, Sunday, and gazette holidays. Unforeseen circumstances like strikes which affect business operations or force businesses to close down for the day will be considered non-working days and impact delivery timelines.
Following are the shipping charges for pan-India:
Pre-paid orders above Rs. 1,000 - Free
Pre-paid orders below Rs. 1,000 - Rs. 150
In case of damaged/defected pieces, please let us know within 3 days of receipt of the parcel.
To allow us to assist you, please email info@clovernlime.com with clear photographs if applicable, as this will help us work out a resolution for you as quickly as possible.

Returns, Refunds and Replacements

We only accept returns if the product is defective or damaged, and in an unused condition.
If you have received a damaged product please write to us at info@clovernlime.com to facilitate the return or exchange of the product, within 3 days of receiving the order. We ask that you include images of the product showing the damage to help our quality control team authenticate the damage claim. Once approved, we will replace the product.
For personalised orders no returns or exchanges are applicable.
If you have received a damaged product that is part of a set please note the entire set will have to be returned for an exchange or refund. So, we ask that you keep the entire set intact to ensure an easy return process.
We do not accept any cancellation requests.